PAYMENTS/SHIPPING/REFUNDS

Payment Policy

When making a purchase through our website, it’s important that payments are received within 12 hours via e-transfer. Orders that remain unpaid after this 12-hour period will be subject to automatic cancellation. Unfortunately, once an order has been cancelled, it cannot be reinstated for processing. Should a payment be received after an order’s cancellation, the order will continue to be considered cancelled, and a store credit will be issued as compensation. Please note that delayed payments for orders will not qualify for a refund.

Shipping Policy

We will always do our best to ensure that your products arrive in a safe and timely manner. All parcels are shipped safely and discreetly in unmarked packages that do not denote the contents via Canada Post Xpresspost, which is secure and traceable. In the rare event that your parcel does not reach its destination or is badly damaged, we will pursue the appropriate course action including replacement of the order. We will always ship to the address used during checkout. If this address is incorrect this may result in delays in shipping as well as additional shipping fees. Sacramenté reserves the right to charge a customer an additional shipping charge to re-ship any packages for any reason, including incorrect postal address being used at checkout.

Refund Policy

Sacramenté takes product quality and customer safety very seriously. We have rigorous product testing standards that help us ensure that the product you are getting from us is the highest quality possible. In the rare event that you receive a product that you feel does not meet the quality standards you were expecting, we encourage you to reach out to our support team for further assistance. Our team will review each issue on an individual basis to determine the best possible resolution. If we determine that a refund is necessary, all reimbursements will be issued in the form of store credit.

All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.